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Conflict in the Dental Office

Inter-office Conflict:
An Interview with Mary O'Neill

By Hugh Flax, D.D.S. and Mary O'Neill, M.A., M.F.T.


How is conflict created in the office?

Given the stress and pressure of the work day, the complexity
of the tasks, the fast pace, and the close proximity in which
people work with one another, conflict is a given. When you
add different ages, backgrounds, responsibilities, perceptions
and experiences-along with varying degrees of emotional
intelligence-you have a recipe for conflict!